F.A.Q.s
Q:How do we get started?
A:We will need basic information about you and your project. To save you time, your initial contact can be via our “Contact Us” tab here on our website. The more information you can give us here, will help in the speed and accuracy of your project. Your request will be relayed to one of our Account Executives. Some projects are just more complex than others and may benefit from an in office consultation. This is a creative process and have found that idea and information transfers are more accurate and efficient this way compared to back and forth emailing. We like to build relationships with our customers and we are involved in the community, so want to have a face to put with your name. If this is the case an Account Executive will contact you and ask any additional questions they may need answered.
Q:Do you do custom designs?
A:Yes. We will take a design or concept you have and enhance it, or take your idea and create a design from our conversation.
Q:If we have artwork, what format do we need?
A:PDF, .ai, .eps, .dst, .emb
Q:What do you design?
A:We design logo’s, brands and lettering for screen printing, embroidery, and promotional products.
Q:What is your minimum order?
A:There is no job too big or too small for our company. It varies with the different process we offer. It can be as low as 1 item.
Q:What is the normal turnaround time?
A:Our turn around time for is 7-10 business days from the final art approval. This is a very firm time frame as we schedule our production machinery over a week in advance.
Q:What about rush jobs?
A:Rush jobs are completed in less than 7 business days after the final approval of your art and are subject to a 30% addition to your total. We do ask that you call ahead first to make sure we are able to handle your rush job before placing an order, as we do not always have an open spot on our presses for such jobs.
Q:What is proof/approval process?
A:On all orders we will be sending you an art proof for your review. This proof will state the size, colors and overall location of your job. Please make sure to look over the proof carefully as once it is approved we will be produce exactly that. Proofs are issued about 1-2 business days after order, deposits and art have been received. If you do not receive a proof in that time frame please bring that to our attention, as we are not aware you didn’t receive it. Sometimes wrong emails are listed or lost in cyberspace. Also, we do ask that you set your email account to send a confirm receipt of emails when in the proof/approval process. If we do not receive your art approval we cannot proceed with your job. Having your email set for a confirm receipt ensures that we in fact did get your reply, if you did not get a confirm receipt, we do not have your approval.
Q:Is there a set up fee or screen charge or digitizing fees for my print or embroidery orders?
A:Not at Elite Logos Inc. Most screen companies do charge fees but we do not. Furthermore, once your logo is in our system-it stays forever-meaning if you want to order more in the future, we will process for you as quickly as possible.
Q:Can you screen print and embroider on products we provide?
A:Yes, but we do have a disclaimer of “decorate at your own risk”.
Q:Can I have my order shipped?
A:Of course! We deliver locally at no charge. We also ship orders all over the country.
We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.
From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customize the website according to your interests.
Security
We are committed to ensuring that your information is secure. In order to prevent unauthorized access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.
How we use cookies
A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyze web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes, and dislikes by gathering and remembering information about your preferences.
We use traffic log cookies to identify which pages are being used. This helps us analyze data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.
Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.
You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.
Links to other websites
Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.
Elite Logos, Inc. Usage Rights
When you tag your post with #elitelogos or reply to a message from Elite Logos Inc.’s Instagram, Twitter, or other social accounts with #elitelogos, you agree that:
- you are eighteen (18) years of age or older;
- you own all rights to the content of your post (User Content);
- you have permission to grant rights on behalf any person who appears in your User Content;
- your User Content will include #ad, #sponsored, or another appropriate disclosure if you have a material connection to Elite Logos Inc. and/or its affiliates (Elite Logos Inc.);
- Elite Logos Inc.’s use of your User Content will not infringe any third party rights or violate the law; and
- You have read and agree to the following terms:
- As between you and Elite Logos Inc., you own all User Content. You give Elite Logos Inc. an unlimited, non-exclusive, assignable, sublicensable, perpetual, worldwide license to reproduce, display, perform, distribute, and otherwise use your User Content in any medium for Elite Logos Inc.’s marketing and business purposes, including without limitation via Elite Logos Inc.’s websites, social media accounts, emails, and other online or offline advertising and marketing channels. However, Elite Logos Inc. does not have any obligation to use your User Content.
- You promise that you own all rights to your User Content or, alternatively, that you have the right to give Elite Logos Inc. the rights described above; you have paid and will pay in full any fees or other payments that may be related to the use of your User Content; and your User Content does not infringe the intellectual property rights, privacy rights, publicity rights, or other legal rights of any third party. You also agree to indemnify, defend and hold Elite Logos Inc. and its representatives harmless from and against any claims, damages, liabilities, and costs in connection with the use of the User Content as described above
- You agree, expressly and unconditionally and to the maximum extent permitted by applicable law, to release Elite Logos Inc. from any claims, damages, actions, or liabilities arising from Elite Logos Inc. ’s use of the User Content as permitted herein.
To request removal of your User Content from Elite Logos Inc. ’s media channels, please email us at sales@elitelogosinc.com and include a link to the User Content you are requesting that we remove.
Anti-Sweat Shop Policy
Elite Logos, Inc. supports high standards for manufacturing labor conditions. Accordingly, we seek to work with suppliers who promote such standards within their operations. Elite Logos, Inc. relies upon referrals, reputation and, in some cases, personal inspections to identify such vendors.
Payment Policies
Elite Logos, Inc. accepts online or telephone payment via credit card, debit card, or electronic check (ACH). All payments sent electronically are securely transmitted.
Elite Logos, Inc. also accepts payment via purchase order for qualified customers. Invoices may be paid by check or credit or debit card.
Shipment/Delivery Times
Elite Logos, Inc. ‘s orders are generally delivered within 14 days. Customers who are concerned about meeting deadlines should contact a Service/Sales Representative. Rush orders on screen-printed apparel items are available for a 10% rush charge. Rush orders are delivered within 7 days. Delivery times may vary during the holiday seasons.
Returns Policy
Elite Logos, Inc. goes to great lengths to ensure that all orders are filled accurately and on time and are of the highest quality. Due to the fact that orders are custom, accordingly, Elite Logos, Inc. does not accept exchanges nor returns. If you have received defected merchandise, please contact a Service/Sales Representative.
Cancellation Policy
For Standard Delivery orders, you may change or cancel your order within twenty-four (24) hours of submitting your order.
For Rush Delivery orders (any order requiring faster delivery than a Standard Delivery order), you may not change or cancel your order.
Limit of Elite Logos, Inc. ‘s Responsibility
Elite Logos, Inc. will be responsible for acting only on those instructions sent to Elite Logos, Inc. that actually are received and does not assume responsibility for malfunctions in communications facilities not under its control that may affect the accuracy or timeliness of any orders you send. Elite Logos, Inc. is not responsible for any losses or delays in transmission of orders arising out of the use of any Internet Access Service Provider or caused by any browser software or any computer virus or related problem that may be attributable to services provided by any Internet Access Service Provider. Elite Logos, Inc. is not responsible should you give incorrect instructions or if your credit-card payment is not processed by your credit-card company.
The information and materials contained in this Site, including text, graphics, links or other items, are provided “as is”, “as available”. Elite Logos, Inc. does not warrant the accuracy, adequacy or completeness of the information and materials on the Site and expressly disclaims liability for errors or omissions in this information and materials. No warranty of any kind, implied, express or statutory, including but not limited to the warranties of non-infringement of third party rights, title, merchant-ability, fitness for a particular purpose or freedom from computer virus, is given in conjunction with the information and materials.
In no event will Elite Logos, Inc. be liable for any damages, including without limitation, direct or indirect, special, incidental, or consequential damages, losses or expenses arising in connection with this site or use thereof or inability to use by any party, or in connection with any failure of performance, error, omission, interruption, defect, delay in operation or transmission, computer virus or line or system failure, even if Elite Logos, Inc. , or representatives thereof, are advised of the possibility of such damages, losses or expenses.
Intellectual Property Claims
Elite Logos, Inc. respects the intellectual property rights of others. We have a policy of removing user submissions that violate copyright, trademark, or other intellectual property laws, suspending or blocking access to the design-saving or other features of our site to any user who uses our site in violation of any such law, and/or terminating in appropriate circumstances the account (if any) of any user who uses our site in violation of any such law. Pursuant to Title 17 of the United States Code, Section 512, we have implemented procedures for receiving written notification of claimed copyright infringement and for processing such claims in accordance with such law. If you believe your copyright, trademark, or other intellectual property right is being infringed by a user of Elite Logos, Inc. , please provide written notice to the following agent for notice of claims of infringement:
Elite Logos, Inc. , LLC
712 E. Alsobrook St. #5
Plant City, FL 33563
Tel: 813-763-5812
Email: sales@elitelogosinc.com
In order for us to respond to your notice, it must: (i) contain your physical or electronic signature; (ii) identify the copyrighted work, trademark, or other intellectual property alleged to have been infringed; (iii) identify the allegedly infringing material in a sufficiently precise manner to allow us to locate that material; (iv) contain adequate information by which we can contact you (including postal address, telephone number, and e-mail address); (v) contain a statement that you have a good faith belief that use of the copyrighted material, trademark, or other intellectual property is not authorized by the owner, the owner’s agent, or the law; (vi) contain a statement that the information in the written notice is accurate; and (vii) contain a statement, under penalty of perjury, that you are authorized to act on behalf of the copyright, trademark, or other intellectual property right owner.
Indemnity
You agree to defend, indemnify and hold Elite Logos, Inc. and its affiliates harmless from and against any and all claims, damages, costs and expenses, including reasonable attorneys’ fees, arising from or relating to your use of Elite Logos, Inc. ‘s Site and the Service, your violation of this Agreement, or your violation of any rights of another.
Governing Law
This Agreement shall be governed by the laws of the State of Florida and, where applicable, by federal law.
Last updated on: 11/01/2013